Thomas Cook closure warning

October 06 2019

Thomas Cook closure warning

The Thomas Cook shop in Kingswood 

WORKERS at a Kingswood travel agency are among the thousands who have lost their jobs following the collapse of Thomas Cook.

The shop in Regent Street has shut permanently, with a notice attached to the door on September 23, the day the group went into liquidation, advising customers it had "closed with immediate effect".

The world's oldest travel company, which had been trading for 178 years, went bust after failing to secure £200 million banks were demanding to meet its debts.

Some 21,000 workers – 9,000 of them in the UK – lost their jobs and customers who were on foreign holidays were subject to a major repatriation operation organised by the Civil Aviation Authority.

The company's airline flew from Bristol Airport, where more staff have lost their jobs.

The Insolvency Service, which is now in charge of the company's affairs, said it was unable to confirm how many people worked at the Kingswood branch.

People who had paid for holidays with Thomas Cook are being advised to register as creditors, while former employees are being advised to apply to the Insolvency Service for redundancy and other payments. 

A spokesperson said: “If you have paid the Thomas Cook companies in liquidation for goods or services that you haven’t received, you will need to register as a creditor in the liquidation.”

There was also a warning that fraudsters were trying to cash in on customers' attempts to secure refunds.

The spokesperson said: "The Official Receiver is aware that Thomas Cook customers are being offered refunds in exchange for an upfront payment and bank details. Do not engage with any such approaches and report them immediately to the Official Receiver and Action Fraud UK."

Since the collapse the CAA has been working with the government to repatriate people currently on holiday around the world.

A spokesperson said: “This repatriation is hugely complex and we are working around the clock to support passengers.” 

The CAA has been providing new flights to bring people home over a two-week period, but these are only available to customers whose journey started in the UK. 

After the two week period, people will have to make their own arrangements. 

There is now just one travel agents operating in Kingswood, TUI at Kings Chase Shopping Centre.