Deerhurst care home rated Outstanding

February 26 2020

RESIDENTS have welcomed the news that their care home really is 'Outstanding'.

The men and women at Deerhurst Care Home in Soundwell have been celebrating after an inspection by the Care Quality Commission (CQC).

The care home, run by charity Brunelcare, has retained its CQC ‘Outstanding’ in four services and is one of just two care homes out of 292 in Bristol to have achieved this rating.

The CQC carried out a three day unannounced inspection in August 2019, awarding an overall rating of 'Outstanding' in four categories. The home achieved an Outstanding in ‘Responsive’, ‘Well-led’, ‘Caring’ and ‘Effective’ categories and a Good in ‘Safe’. 

Deerhurst provides 66 care rooms, purpose built to provide 24/7 nursing and specialist dementia care.

The CQC inspection report states: “People constantly told us that staff were exceptionally kind, caring and compassionate. Health and social care professionals told us staff were exceptional in the way in which they provide care and support. There was a strong culture of person centred care. Staff in all roles were motivated to ensure people have the best day possible and all understood how their roles and interactions contributed to people’s wellbeing.” 

The CQC report went on to say: “The registered manager and provider were deeply involved in all aspects of the running of the home and provided their team with excellent leadership.”

Lesley Hobbs, care centre manager, said: “We are thrilled to have retained our Outstanding rating from CQC, everyone works so hard and are incredibly proud to be part  of such a great community and family.

“Every single person involved at Deerhurst can take credit for this great report, without them it would not be possible to achieve this outcome.”

Lesley has been care home manager at Deerhurst for 13 years and hasn’t had to enlist agency staff in over a decade. Some of the staff told the CQC inspectors that jobs at Deerhurst are like ‘gold dust’ as no one ever wants to leave.

Recently Longwell Green resident Clive Iles, 83, hit headlines when he achieved an impressive milestone of 35,000 hours of volunteering at Deerhurst.

Deerhurst residents celebrate the good news